Frequently asked questions
Follow these steps for a shipping estimate:
1. Add items to your cart
2. Click the “Estimate Shipping & Tax” button
3. Choose your Country, State/Province, and Zip/Postcode 4. Click the “Estimate Shipping & Tax” button again to view eligible shipping methods and their rates
No. Orders placed Friday afternoon and evening and over the weekend will not ship until the next business day.
Yes we ship worldwide Allow a minimum of 1-14 day to receive an international order.
Yes. You can contact our Customer Service Team if we have already processed your order and you plan to change your delivery address.
We accepted payment by Credit Card, Stripe, Paypal and Wire Transfer.
If you have paid by Paypal your funds will have been refunded to your Paypal account. Refunds to credit cards can take up to 14 days to appear in your account. Refunds by bank transfer can only be completed once we have received the necessary banking information (swift code IBAN etc) please ensure you have provided these for the refund to be completed as quickly as possible.
International bank transfers can take up to 1-14 banking days to transfer into our account. If your order status has not changed please contact us here.
ORDER & RETURNS
Simply write your voucher reference into the Additional Notes field and your vouchers will be refunded once the order has been processed. Please note, when using this method your account shall be charged in full, once processed the voucher shall be refunded to your account. Refunds to credit cards can take up to 1-14 day to appear in your account.